Kamran Rasool's Resume (Last updated August 7th 2009)

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Kamran Rasool
Shanghai, China
http://kamranrasool.emurse.com

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OBJECTIVE
Management position where over 10 years of experience will add value to operations. Key Interfacing contact for customers and stakeholders with an extensive experience on presenting to the C-level executives.

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SUMMARY
People manager leading project leaders, solution architects and program management efforts on multiple worldwide information-technology projects that exceed company's strategic and financial goals. Excellent track record of successful project delivery and turnaround of failing projects; proven ability to lead and energize teams; focuses on effective communication and training to drive business performance.

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WORK EXPERIENCE

Hewlett-Packard Co. Ltd.
Global Development & Deployment Training Manager

April 2008 - Present
Shanghai, China
  • 16 direct reports, 43 indirect reports
  • Member of Senior Management Team
  • Reporting to Operations Manager
  • Additional role as HP APJ Coaching Network Leader
  • Identify key regional roles for training
  • Provide an efficient and effective platform to deliver leveraged services across the World Wide Processes and Capabilities organization and the regions.
  • Drive the design, adoption of the complex, simple customer to cash global baseline and manage the transition from legacy to go-forward systems and processes for training the employees.
  • Manage worldwide training deployment within 62 countries and 6 localized languages for HP's Large Enterprise Business and Public Sector market segments that provided phenomenal market penetration with usage of 18 assets on eBusiness platforms.
  • In the pre-sales and post-sales phases, engaged in some business development activities and pre/post-deployment mandates such as dispensing product/subject matter expertise, strategy, industry knowledge and intelligence within the scope of a functional analysis.


Achievements:

  • Increased TCE/TPE (Total Customer Experience and Total Partner Experience)
  • Reduced the cost to serve, while implementing the training transformation and maintaining superior support and service to employees.
  • Reduced status support calls and associated costs by observing problem trend analysis and improving training material.
  • Viewed as a strategic partner and a competitive advantage within the company.
  • Aligned the Volume and Channel Operations training strategy to support the regional needs.
  • Increased employees' knowledge and understanding of processes, enhancements, and capabilities relative to their job functions and activities.
  • Categorized asset functionality relative to the key roles
  • Achieved successful development and deployment of role and process based training modules (functionality related to job functions)
  • Delivered dependable, reusable and easy to leverage training products
  • Delivered "Role Based" training sessions for the US region that greatly reduced the time in training from 19 hours to 6 hours allowing audience to attend only those sessions relative to their role.
  • Provided a central repository for all worldwide and regional material/s for the assets/functions owned
  • Provide WBT (Web Based Training) learning environments that enrich users learning experience as their time permits
  • Implemented a Utilization Desk activity by building a sub-team to provide employees assistance with asset capabilities, functionality and one-on-one assistance via email.



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Hewlett-Packard Co. Ltd.
Program Manager

February 2007 - March 2008
Shanghai, China
Duties included being instrumental in a client interfacing role such as implementing solutions and demonstrating the components of Portal's solution offerings (products & services), by providing a particular focus on the process
re-engineering capabilities and benefits of this solution from a functional and business infrastructure perspective, via a convergence initiative. Further, acting as an internal liaison between entities such as engineering, QA, development, legal, sales, and best practices in customizing solution offerings prior to deliverables and rollouts. In addition, maintaining and establishing a business relationship with technical and non-technical branch units that are imperative during client engagements.

  • 22 direct reports.
  • Deliver Instructor led (face-to-face) as well as Virtual (online) training sessions in the US, EMEA and APAC regions.
  • Managed Help Desk Service team critical to provide customer support in the US time zone.
  • Recognized as Subject Matter Expert in the area of Quality and Application Management Services for Hewlett-Packard Global Delivery Extended Quality Team.
  • Use case development from identifying high-level scenarios, validating across regions and multiple assets, to creation of detailed scenarios listing out pre-conditions, post-conditions, dependencies on other assets, system reactions to user input, and secondary flow.


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Centrality Communications, mergerd with SiRF, merged with CSR
Quality and Documentation Lead

June 2006 - February 2007
Shanghai, China
  • Create archive process for key quality records further acting as SME Quality Lead and reporting to Director Quality.
  • Develop an execution plan, including schedule, for the document migration to an electronic document control system
  • Generate or revise flowcharts in VISIO for procedures and work instructions

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ZTE Corporation
Senior Technical Writer

April 2005 - March 2006
Shenzhen, China
  • Produce and edit various product manuals covering PSTN, GSM, WCDMA, RNC, SDH and DWDM technologies.
  • Ensure the accuracy and consistency of style and format for documents produced.

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ZTE Corporation
Documentation Engineer

February 2003 - March 2005
Islamabad, Pakistan
  • Produce or arrange for illustrations, charts and photographs to be included in publications.
  • Organize, write, and edit technical documents such as user documentation, proposal, installation guides, configuration documents, training manuals, and operation manuals.

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New Generation Technologies (Pvt.) Ltd.,
Content Editor

March 2002 - January 2003
Islamabad, Pakistan
Maintained and wrote new sections of the tutorial, getting started guide, and developer's guide for the FORTRAN and Delphi programming languages. The content was targeted for several product lines across multiple platforms.

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Employees' Old-age Benefits Institution
Data Processing Engineer

September 2000 - January 2002
Karachi, Islamabad, Pakistan
Data collection and processing, collaborating with foreign delegations, provide assistance to the teams of International Labor Organization, Asian Development Bank, United Nations and World Bank on the projects of Poverty Reduction Scheme and Devolution Plan.

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Ali Ali Higher Secondary School
Teacher (Computer Science)

March 1998 - May 2000
Karachi, Pakistan
Teach students ranging from primary to secondary levels.

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Freelance Writer

1997 - 2004
Wrote and edited on various occasions tor regional magazines, contributed to country reports and social security journal.

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EDUCATION

Micro Computers International Rising Academy
Post Graduate Diploma in Computer Science

2000 - 2002
Karachi, Pakistan

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University of Karachi
Bachelors of Science in Computer Science

1997 - 1999
Karachi, Pakistan

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CERTIFICATIONS
ITIL Certified (Foundation)

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TRAINING
ITIL Foundation Certified EXIN, Shanghai, China Shanghai - China
August, 2008


HP Lean Sigma Hewlett-Packard Co. Ltd.
PSG WW P&C Houston - USA
February, 2008


HP Solution Architect & Pursuit Support Role Hewlett-Packard Global Global Delivery China Center Shanghai - China
June, 2007


HP's eBusiness and Direct Selling Knowledge Hewlett-Packard Co. Ltd. Education & Training Center
Houston - USA
March, 2007

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SPECIALITIES
  • e-Learning, Course Development
  • Instructional Design
  • Lean 6 Sigma Training
  • Localization, Translation
  • People Management
  • Program/Project Management
  • Strategic Planning
  • Technical Writing
  • Training design and delivery either virtual or instructor led

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SKILLS
  • Adobe Captivate
  • Adobe Dreamweaver
  • Adobe Robohelp
  • Billing Eco-System (BEST)
  • BOSS
  • Camtasia Studio 2.0
  • CompliantPro 6.6 (IBS America)
  • HP Open View
  • HP/Mercury Quality Center
  • HP Service Center
  • IBM Lotus Notes
  • LCMS/LMS
  • MS Office
  • MS Visio
  • Paintshop Pro
  • Project & Portfolio Management
  • SABA Enterprise
  • SABA Publisher
  • SnagIt
  • Training Management System

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SUPPLEMENTARY DATA
Visa Validity:
China - Work Permit; USA - Visa B1/B2
Driver License: Valid Chinese as well as International driver's license


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